|08:00 – 08:30||Registration|
|08:45 – 09:00||Opening Remarks by Deputy Minister of Trade Le Danh Vinh.|
|09:00 – 09:30||Strengthening the task of consumer protection in Vietnam.
Dinh Thi My Loan, Director General of Vietnam Competition Administration Department (VCAD).
|09:30 – 10:15||Role of consumer protection associations. Building and Developing local claiming offices for consumer.
Do Gia Phan, Vice-Chairman of the Vietnam Association of Standards and Consumer Protection.
|10:15 – 10:30||Discussion|
|10:30 – 10:45||TEA/COFFEE BREAK|
|10:45 – 11:15||Measures to raise consumer awareness on their rights and interests.
Surendra Kanstiya, Former Chairman of Consumer Guidance Society of India
|11:30 – 11:45||The Role of Enforcing Competition Law for Consumer protection
Trinh Anh Tuan, Official of Vietnam Competition Administration Department
|11:45 – 12:00||Discussion|
|20 Mar||12:00 – 13:30||LUNCH|
|13:30 – 14:00||Measures to properly handle claims of consumers
Imelda Gani, Head of Contact Centre, Consumers Association of Singapore (CASE)
|14:00 – 14:15||Discussion|
|14:15 – 14:45||The Role of standards, measures and quality towards consumer protection task.
Ho Tat Thang, Deputy Director General of Standards, Measures and Quality Department, Ministry of Science and Technology of Vietnam
|14:45 – 15:00||Discussion|
|15:00 – 15:15||TEA/COFFEE BREAK|
|15:15 – 15:45||The Role of ensuring product safety toward consumer protection task.
Dr. Pham Xuan Da, Vietnam Food Administration, Ministry of Health of Vietnam
|15:45 – 16:00||Discussion|
|16:00 – 16:30||The Role of market management agencies toward consumer protection task
Nguyen Manh Hung, Deputy Director of Market Management Department, Ministry of Trade of Vietnam
|16:30 – 17:00||Conclusion and closing remarks|