| Date | Time | Content |
|---|---|---|
| 08:00 – 08:30 | Registration | |
| 08:45 – 09:00 | Opening Remarks by Deputy Minister of Trade Le Danh Vinh. | |
| 09:00 – 09:30 | Strengthening the task of consumer protection in Vietnam. Dinh Thi My Loan, Director General of Vietnam Competition Administration Department (VCAD). |
|
| 09:30 – 10:15 | Role of consumer protection associations. Building and Developing local claiming offices for consumer. Do Gia Phan, Vice-Chairman of the Vietnam Association of Standards and Consumer Protection. |
|
| 10:15 – 10:30 | Discussion | |
| 10:30 – 10:45 | TEA/COFFEE BREAK | |
| 10:45 – 11:15 | Measures to raise consumer awareness on their rights and interests. Surendra Kanstiya, Former Chairman of Consumer Guidance Society of India |
|
| 11:15 -11:30 | Discussion | |
| 11:30 – 11:45 | The Role of Enforcing Competition Law for Consumer protection Trinh Anh Tuan, Official of Vietnam Competition Administration Department |
|
| 11:45 – 12:00 | Discussion | |
| 20 Mar | 12:00 – 13:30 | LUNCH |
| 13:30 – 14:00 | Measures to properly handle claims of consumers Imelda Gani, Head of Contact Centre, Consumers Association of Singapore (CASE) |
|
| 14:00 – 14:15 | Discussion | |
| 14:15 – 14:45 | The Role of standards, measures and quality towards consumer protection task. Ho Tat Thang, Deputy Director General of Standards, Measures and Quality Department, Ministry of Science and Technology of Vietnam |
|
| 14:45 – 15:00 | Discussion | |
| 15:00 – 15:15 | TEA/COFFEE BREAK | |
| 15:15 – 15:45 | The Role of ensuring product safety toward consumer protection task. Dr. Pham Xuan Da, Vietnam Food Administration, Ministry of Health of Vietnam |
|
| 15:45 – 16:00 | Discussion | |
| 16:00 – 16:30 | The Role of market management agencies toward consumer protection task Nguyen Manh Hung, Deputy Director of Market Management Department, Ministry of Trade of Vietnam |
|
| 16:30 – 17:00 | Conclusion and closing remarks |
