Seminars Delhi

Seminar on “Empowering India Digitally: Enhancing Broadband Quality & Enabling Consumer Choice”

New Delhi, july 18, 2018

As part of its key initiative on Consumer Broadband Labels that advocates for creating a standard information disclosure mechanism to empower consumer choice for broadband internet services, CUTS International organised a seminar titled „Empowering India Digitally – Enhancing Broadband Quality & Enabling Consumer Choice‟. There is a significant need to improve Quality of Service (QoS) and Quality of Experience (QoE) for broadband consumers through an effective and transparent information disclosure mechanism, a common international practice that needs to tie-in to the current regulatory governance of TRAI and DoT.

The conference also witnessed the official release of an animation film, which highlights common Quality of Service (QoS) challenges faced by consumers on broadband services, information asymmetry & related challenges and advocates for the need for adoption of consumer broadband labels in India. A research report on the subject was also released during this session that covered key recommendations on developing a model broadband label as well as suggest critical areas to strengthen the current disclosure mechanism in India. The conference was attended by close to 100 participants from various stakeholder groups like telecom service providers, civil society consumer groups, government officials and the media.




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